Policies
Rules that keep SpotEarn clear and fair
These terms cover refunds, space use, vehicle responsibility, and keys. Read them before any payment or booking confirmation so fewer disputes arise later.
Before any payment
- Read this Policies page and the How it works page before you book or list.
- SpotEarn bookings in this version use mock payment only. No real bank transfer is processed in the product yet.
- By proceeding to book, you confirm that you understand refunds, liability, keys, and space rules below.
- If anything is unclear, open Contact support only after you already have a listing or a booking.
Refunds and cancellation
- Free cancellation is available until the listing’s stated free-cancel window (default: hours before start).
- After that window, the booking amount is treated as non-refundable in this mock-payment version.
- If a host declines a request booking, the driver is not charged a final confirmed amount.
- If a discount offer is declined, the driver may pay the list price or cancel, as shown in the booking flow.
- Platform fee and host share (20% / 80%) apply to the final confirmed booking amount.
Parking space rules
- The host provides a parking space only — not lodging, storage of goods, or vehicle servicing.
- Park only the vehicle type that fits the listing. Do not block neighbors, gates, or shared driveways.
- Follow the access instructions that appear after booking confirmation. Do not share gate codes publicly.
- Keep the space clean. Remove rubbish and leave the bay as you found it.
- Local laws, society rules, and landlord or PG permission still apply. Hosts must have permission to list.
Vehicle responsibility (not the landowner)
- The vehicle owner / driver is responsible for their own vehicle at all times.
- The host or landowner is not responsible for damage, theft, scratches, weather, flooding, or mechanical failure.
- This is similar to typical mall or public parking terms: space is provided; the car remains the driver’s responsibility.
- Drivers should choose well-lit, gated, or camera-enabled spaces when those options matter to them.
- SpotEarn is a marketplace connecting hosts and drivers. It does not insure vehicles in this version.
Keys and vehicle access
- By default, the vehicle owner keeps their own keys.
- The driver is not required to leave keys with the host or landowner.
- If both parties agree in writing (for example in chat or booking notes), keys may be left with the host for a specific reason.
- Any key handover is voluntary, temporary, and at the driver’s risk. SpotEarn does not hold keys.
- Do not leave valuables visible in the vehicle.
Access instructions
- Gate codes, lockbox details, and entry notes stay private until the booking is confirmed.
- Pending or declined bookings do not unlock access instructions.
- Hosts should keep access details accurate. Drivers should follow them exactly.
Conduct and disputes
- Be respectful to hosts, drivers, neighbors, and society staff.
- Do not misuse listings, fake availability, or attempt double booking.
- Read How it works before raising a dispute. Many issues are clarified there.
- Eligible users can submit a support ticket. Cases are reviewed at abhinav.gera1209@gmail.com.